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Hotel Mystery Shopper

With our wealth of knowledge and experience in the industry, we can help you to assess your customer experience from the initial enquiry through to checking out. 

  • We provide an initial 'Mystery Shop' for free.

  • We assess your hotel against a set of pre-determined criteria.

  • Find out how your hotel is being seen through the eyes of your guests.

  • An independent check that your systems and processes are being followed.

  • Highlight where the hotel and staff are performing well.

  • Highlight where the hotel and staff need to improve.

  • Feedback on issues that, when corrected will have a positive impact on profitability.

  • We will set a regular timetable to suit your requirements for our mystery shoppers to visit. (Excluding the exact date obviously!)

  • Dependent on the level of involvement you require, we will produce a plan for you to take forward based on our assessment.

External mystery audits are an essential tool for hotels

An external set of eyes can bring incredible insight into the guest journey and experience at your hotel.

We usually find that though the management team in a hotel are working hard to ensure that the guest experience is of a high standard there are usually various elements that are missed.

This is usually due to the fact that they are 'used to' the way that the hotel is run or start becoming complacent with certain aspects of the hotel offering such as; service, cleanliness, maintenance, flow of the hotel, how the staff come across and what is important to the hotel guests.

Therefore you simply need an external person and company to come in and assess the situation and highlight the issues and help to rectify them along with highlighting where the hotel is exceeding the guest expectations. It is a true un-biased assessment of the real situation.

The next time our Hotel Mystery Shopper comes in if you implement our recommendations we know that the experience will have improved.

This will also reflect in the hotel reviews on such sites as TripAdvisor and on Google listings.

EXTERNAL
PAIR OF EYES

 

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